Refund Policy


Purchases made on can be canceled and refunded during the refund period:


Ad hoc job analysis can be canceled within 48 hours of purchase.

Plans and other purchases can be canceled within 30 days of purchasing.

For refunds regarding Purchase Order paid by electronic funds transfer, please contact support.


How do I request a refund?

Request your refund at Included details such as PO number or transaction confirmation number.

You should also receive an email containing the refund information.


How will you refund my payment?

You will be refunded to the same payment method you used for your purchase. After processing, refunds usually take about a week to appear on your statement.


For credit card refunds, it may take 5-7 business days to appear on your online bank account or in 1-2 billing statements.

Refunds for Purchase Order paid by electronic funds transfer within the cash payment window will be refunded by cancellation. Please contact support.


Effective Date: October 12, 2016

Adapted from Creative Commons Privacy Policy under Attribution 3.0 Unported license